Frequently Asked Questions
Do you specialize in medical offices, or do you clean all types of buildings?
Healthcare facility cleaning is our focus for this service. The protocols, products, and crew training required for a clinical environment are different from general commercial cleaning, and we keep them separate. Crews assigned to medical offices are trained specifically for clinical spaces before deployment.
What disinfectants do you use?
We use EPA List N disinfectants appropriate for use in healthcare settings. Product information is available on request. If your facility has specific product requirements from an infection control policy, licensing body, or lease condition, we can work within those specifications — bring them to the quote conversation.
Will the same crew clean our facility each time?
Yes, where scheduling allows. Consistent crew assignment is a built-in feature of every account, not a premium option. When a new crew member is added to your facility, they are introduced to your facility manager before their first independent visit.
Do you provide a certificate of insurance?
Yes, with every written quote. You do not need to request it separately. We carry general liability insurance and workers' compensation coverage appropriate for healthcare facility work. Full details are on the insured and bonded page.
How do you handle scope of work?
Every engagement begins with a written scope of work that lists specific surfaces, cleaning products, frequency, and sequence. No service begins without a signed scope. This document is appropriate for accreditation preparation, lease compliance review, or staff briefings.
Can you clean between patient visits during the day?
Yes. Between-visit turnover cleaning for high-volume practices is one of our three service formats. The scope, sequence, and timing are agreed in writing before the first visit. This format requires predictable appointment scheduling on your end so we can plan crew time accurately.
What happens if there is a problem with a cleaning visit?
You contact your named account point directly — not a general customer service line. We assess within one business day and either correct the issue on the next scheduled visit or dispatch earlier if the situation requires it.
How far out of Shakopee do you travel?
We serve all facilities within 25 miles of Shakopee. Our primary service communities are Savage, Prior Lake, Chaska, Chanhassen, Jordan, Eden Prairie, Bloomington, and Belle Plaine. Facilities outside these towns but within the 25-mile radius can request a quote — travel is factored into the price.
How long does it take to get a quote?
Preliminary range: one phone call. Formal written quote with scope of work: within one business day of a walkthrough or detailed phone consultation. We guarantee a response to every inquiry by the next business day.
Are you available on weekends?
Phone and email are staffed Mon–Fri 8:30am–5:00pm. The online quote form is available at all times and receives a next-business-day response. Cleaning service itself can be scheduled on weekends if your facility requires it — that is a scheduling question, not a capability question.